Privacy Policy

This Privacy Policy explains how Pearl Lemon Sales (“we”, “us”, “our”, or “the Company”) collects, uses, and protects your personal information when you visit our website, submit an enquiry, or engage our sales training, coaching, and lead generation services.

We are committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy is designed in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website or engaging our services, you acknowledge that you have read and understood this policy. If you do not agree, please refrain from using our website or submitting your information.

Who We Are

Pearl Lemon Sales is a provider of sales training, sales coaching, lead generation services, and B2B sales training for businesses across Canada.

Business Name: Pearl Lemon Sales
Website: https://pearllemonsales.ca/
Registered Address: 300 Dalhousie St #293, Ottawa,
ON K1N 7E5, Canada
Email: info@pearllemongroup.com

Telephone: CA : +13437005058

We act as the Data Controller for the personal information you provide. This means we determine how and why your data is processed.

Information We Collect

We collect personal information directly from you, automatically through our website, and occasionally through third-party platforms. The type of data collected depends on how you interact with our business.

Information You Provide Directly

When you submit an enquiry, book a consultation, or engage our services, we may collect:

Name, email address, and phone number
Company name and business details
Information about your sales process, team, and requirements
Billing details and payment information (processed securely through third-party providers)
Any correspondence or feedback you provide

Information Collected Automatically

When you visit our website, we may collect:

IP address and device information
Browser type and operating system
Pages visited and time spent on the site
Referral source or traffic origin
Cookie and analytics data

This information supports website performance, security, and user experience improvements.

Information from Third Parties

We may receive information from:

Marketing platforms such as Google Ads or LinkedIn
CRM systems or integration tools
Payment processors confirming transactions
Business partners or referral sources

We only collect information necessary to deliver our services and meet business obligations.

How We Use Your Information

We use your personal information for legitimate business purposes, including:

Service delivery: To provide sales training, coaching, and lead generation services
Communication: To respond to enquiries, schedule consultations, and provide updates
Business operations: To manage billing, contracts, and internal processes
Marketing: To send updates or offers when you have opted in
Service improvement: To analyse feedback and improve delivery
Legal compliance: To meet regulatory, tax, and recordkeeping requirements
Website analytics: To understand visitor behaviour and improve site performance

We do not use your information for unrelated or unlawful purposes.

Legal Basis for Processing

We process personal data under lawful grounds, including:

Contractual necessity: To fulfil agreements for services
Consent: For marketing communications and optional data collection
Legal obligation: To comply with applicable laws and regulations
Legitimate interest: To improve services, maintain security, and manage operations

You may withdraw consent for marketing communications at any time.

Cookies and Tracking Technologies

Our website uses cookies to improve functionality and analyse usage.

Types of Cookies Used

Essential cookies: Required for website operation
Analytics cookies: Track visitor behaviour (e.g., Google Analytics)
Preference cookies: Store user settings
Marketing cookies: Support advertising and campaign tracking

You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of the website.

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

Client records and financial data: up to 7 years for accounting purposes
Enquiry and communication data: up to 24 months
Marketing data: until you unsubscribe or request deletion

Once data is no longer required, it is securely deleted or anonymised.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data with trusted third parties when necessary to deliver services, including:

Payment processors for secure transactions
CRM and software providers
Marketing and email platforms
IT and hosting providers
Professional advisors such as legal or accounting services

All third parties are required to maintain confidentiality and comply with applicable data protection standards.

International Data Transfers

Some of our service providers may store or process data outside of Canada.

When this occurs, we ensure appropriate safeguards are in place, including:

Transfers to jurisdictions with recognised data protection standards
Contractual agreements ensuring data protection compliance

This ensures your personal information remains protected.

Data Security

We implement technical and organisational measures to protect your personal information, including:

Secure encryption of data transmissions
Restricted access to authorised personnel
Secure data storage systems
Regular security monitoring and updates
Staff training on data handling practices

While no system is completely secure, we take reasonable steps to protect your information.

Your Data Protection Rights

Under applicable privacy laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data where applicable
Withdraw consent for marketing communications
Object to certain types of data processing

To exercise these rights, please contact us using the details below. We aim to respond within a reasonable timeframe in accordance with legal requirements.

Marketing and Communication Preferences

We only send marketing communications if you have opted in.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We do not share your contact details with third parties for marketing purposes without your consent.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

We recommend reviewing their privacy policies before providing any personal information.

Children’s Privacy

Our services are intended for business use and individuals aged 18 and over.

We do not knowingly collect personal data from minors. If you believe a minor has provided us with information, please contact us so we can remove it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or business operations.

The latest version will always be available on this page with an updated revision date. Continued use of our website indicates acceptance of any changes.

How to Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Pearl Lemon Sales
Email: info@pearllemongroup.com
Address:300 Dalhousie St #293, Ottawa,
ON K1N 7E5, Canada
Phone:CA : +13437005058

We aim to respond to all enquiries within five business days.