Terms and Conditions of Service

These Terms and Conditions (“Terms”) outline the rules and responsibilities governing the use of services provided by Pearl Lemon Sales (“we”, “us”, “our”, or “the Company”).

By booking a consultation, accepting a proposal, or using any of our sales training, coaching, or lead generation services, you (“the Client”, “you”, “your”) agree to comply with and be bound by these Terms.

Please read them carefully before proceeding. If you do not agree with any part of these Terms, you should not engage our services.

About Us

Pearl Lemon Sales provides sales training, sales coaching, lead generation services, and B2B sales training for businesses across Canada.

Business Name: Pearl Lemon Sales
Website: https://pearllemonsales.ca/
Email: info@pearllemongroup.com
Telephone: CA: +13437005058
Registered Address: 300 Dalhousie St #293, Ottawa, ON K1N 7E5, Canada

These Terms apply to all services delivered under the Pearl Lemon Sales brand.

Service Description

We provide services including, but not limited to:

• Sales training programmes for B2B teams
• Ongoing sales coaching and performance support
• Lead generation services and pipeline development
• Sales process audits and pipeline reviews
• Sales leadership training for founders and managers
• Sales negotiation and objection handling training

Services are customized based on your business needs, team structure, and commercial objectives.

All proposals are provided in writing and remain valid for 14 days unless stated otherwise.

Booking Process

A service engagement is considered confirmed once:

• The Client has accepted a written proposal or agreement, and
• Any required initial payment or deposit has been received and confirmed in writing

Once confirmed, these Terms become legally binding.

Provisional Engagements

Provisional bookings or proposals may be held for a limited period. If confirmation or payment is not received within the stated timeframe, availability may be withdrawn.

Pricing and Payment Terms

All prices are quoted in Canadian Dollars (CAD) unless otherwise stated.

Deposits

Where applicable, a deposit may be required to secure your engagement. This will be outlined in your proposal. Deposits are non-refundable unless otherwise agreed in writing.

Payment Schedule

Payment terms will be defined in your agreement and may include:

• Upfront payment
• Milestone-based payments
• Monthly retainers

Late Payments

Late payments may result in:

• Suspension of services
• Additional administrative fees
• Delays in delivery

Continued non-payment may lead to termination of services and recovery action where necessary.

Cancellations and Refunds

Client Cancellations

All cancellations must be submitted in writing.

• More than 30 days before service start: Deposit retained, remaining balance refunded if applicable
• 15 to 29 days: Up to 50 percent of the total service fee may be retained
• Less than 14 days: Full service fee may be retained

Deposits are non-refundable unless otherwise agreed.

Company Cancellations

If we are unable to deliver services due to unforeseen circumstances, we will:

• Provide as much notice as possible
• Offer rescheduling options where feasible
• Issue a refund for any unused portion of services

We are not liable for indirect losses resulting from cancellation.

Service Changes and Adjustments

If you request changes to scope, timelines, or service delivery, we will accommodate where possible.

Changes may result in:

• Revised pricing
• Adjusted delivery timelines
• Updated service agreements

Requests should be submitted in writing and confirmed before implementation.

Client Responsibilities

The Client agrees to:

• Provide accurate and complete information about their business and sales processes
• Ensure the availability of team members for scheduled training or coaching sessions
• Participate actively in the implementation of recommendations
• Maintain communication regarding any changes affecting delivery
• Treat staff with professionalism and respect

Failure to meet these responsibilities may impact service outcomes without entitlement to refunds.

Delivery and Performance

We deliver services based on agreed timelines and scope.

While we aim to improve sales performance, outcomes depend on factors including:

• Client implementation
• Market conditions
• Sales team engagement
• Existing pipeline quality

We do not guarantee specific financial results or revenue outcomes.

Confidentiality

Both parties agree to maintain the confidentiality of all proprietary or sensitive information shared during the engagement.

This includes:

• Business processes
• Sales data and pipeline information
• Training materials and frameworks
• Internal communications

Confidential information must not be disclosed to third parties without written consent.

Intellectual Property

All materials provided by Pearl Lemon Sales, including training content, frameworks, and documentation, remain our intellectual property unless otherwise agreed.

Clients are granted a limited, non-transferable licence to use materials for internal business purposes only.

Reproduction, distribution, or resale without written permission is prohibited.

Data Protection

We process personal data in accordance with applicable Canadian privacy laws and our Privacy Policy.

Client data is used solely for service delivery, communication, and operational purposes.

We do not sell or share personal data without a lawful basis.

Limitation of Liability

To the fullest extent permitted by law, Pearl Lemon Sales is not liable for:

• Indirect or consequential losses
• Loss of revenue, profit, or business opportunities
• Delays caused by factors outside our control

Our total liability is limited to the total amount paid by the Client for the services in question.

Force Majeure

We are not responsible for delays or failure to perform due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government restrictions
• Network or system failures
• Labour disputes
• Market disruptions

In such cases, we will make reasonable efforts to continue or reschedule services.

Complaints and Disputes

We aim to deliver a high standard of service.

If you are dissatisfied, please notify us promptly so we can address the issue.

Formal complaints must be submitted in writing within 7 days of the issue arising. We will respond within a reasonable timeframe.

Both parties agree to attempt resolution through discussion before pursuing legal action.

Governing Law and Jurisdiction

These Terms are governed by the laws of Canada.

Any disputes arising in connection with these Terms will be subject to the jurisdiction of the applicable Canadian courts.

Amendments to These Terms

We reserve the right to update these Terms at any time.

Changes take effect once published on our website. Continued use of our services constitutes acceptance of the updated Terms.

Entire Agreement

These Terms, along with any written agreement or proposal, form the entire agreement between the Client and Pearl Lemon Sales.

No other verbal or written agreements apply unless confirmed in writing.

Contact Information

For any questions regarding these Terms and Conditions, please contact:

Pearl Lemon Sales
Email: info@pearllemongroup.com
Address: 300 Dalhousie St #293, Ottawa, ON K1N 7E5, Canada
Phone: CA: +13437005058

We aim to respond to all enquiries within five business days.